Terms of Use

1. Acceptance of Terms

By accessing or using MasterMedia, you agree to these Terms of Use and our Privacy Policy.

If you use MasterMedia on behalf of a company or organization, you represent that you have authority to accept these Terms on its behalf.

2. About the Service

MasterMedia provides tools for customer conversations, contacts, leads, campaigns, automations, follow-up, appointments, artificial intelligence assistance, integrations and related operational workflows.

Features may change, evolve or be discontinued from time to time.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your credentials and for activity performed through your account.

You must provide accurate account information and promptly notify us if you become aware of unauthorized account access.

4. Acceptable Use

You may not use MasterMedia to:

• Violate applicable laws or regulations.
• Send unlawful, deceptive, fraudulent or abusive communications.
• Engage in unauthorized spam or unsolicited mass messaging.
• Harass, threaten or impersonate another person or organization.
• Distribute malicious software or interfere with platform security.
• Attempt unauthorized access to accounts, systems or data.
• Process information you do not have the right or lawful basis to use.
• Use the service in a manner that violates third-party platform policies.

5. Messaging and Communication Responsibilities

You are responsible for ensuring that messages, campaigns, automations and communications sent through your workspace comply with applicable laws, consent requirements and third-party platform rules.

MasterMedia does not independently verify whether you have obtained all permissions required to contact a particular person.

6. Connected Third-Party Services

MasterMedia may integrate with external communication platforms, social networks, email providers, calendars, APIs, artificial intelligence services and other technology providers.

Your use of those services is also subject to their respective terms, policies, limitations and availability.

MasterMedia is not responsible for outages, restrictions, account actions, policy changes or technical failures caused by third-party services.

7. Artificial Intelligence

Certain features may generate or assist with content using artificial intelligence.

AI-generated outputs may contain errors, omissions or inappropriate suggestions and should be reviewed before use.

You remain responsible for decisions, communications and actions taken based on AI-assisted output.

8. User Content and Data

You retain responsibility for data, messages, content, files, contacts and other information you submit or connect to MasterMedia.

You grant MasterMedia and its service providers the limited rights necessary to host, process, transmit and display that information solely for purposes of providing and operating the service.

9. Intellectual Property

MasterMedia, its branding, software interfaces, designs, documentation and related proprietary materials are protected by applicable intellectual property laws.

These Terms do not transfer ownership of MasterMedia intellectual property to users.

10. Availability and Changes

We aim to provide reliable service but do not guarantee uninterrupted or error-free availability.

Maintenance, upgrades, third-party outages, security events or other circumstances may temporarily affect access.

11. Suspension or Termination

Access may be suspended or terminated if we reasonably believe that an account is being used unlawfully, fraudulently, abusively, in violation of these Terms or in a manner that creates security or operational risk.

12. Fees and Paid Services

Certain MasterMedia services may require payment. Where applicable, pricing, billing periods and other commercial terms will be presented separately before purchase or activation.

Unless otherwise stated, third-party usage charges may be separate from MasterMedia fees.

13. No Professional Advice

MasterMedia provides communication and automation technology. Information or AI-generated content available through the platform does not constitute legal, medical, financial or other professional advice.

14. Disclaimer of Warranties

MasterMedia is provided on an “as available” basis to the extent permitted by applicable law.

We do not guarantee that every feature, integration, automation, message delivery or third-party connection will operate without interruption or error.

15. Limitation of Liability

To the maximum extent permitted by applicable law, MasterMedia and Masterclass Center LLC will not be liable for indirect, incidental, special, consequential or similar damages arising from use of or inability to use the service.

16. Indemnification

To the extent permitted by law, you agree to be responsible for claims arising from your unlawful use of the platform, your content, your communications or your violation of these Terms or third-party rights.

17. Privacy

Our handling of personal information is described in our Privacy Policy.

18. Changes to These Terms

We may update these Terms from time to time. Continued use of MasterMedia after updated Terms become effective constitutes acceptance of the revised Terms where permitted by applicable law.

19. Governing Agreement

Additional commercial agreements, data processing terms or service agreements may apply to particular customers or services. If a separate signed agreement expressly conflicts with these Terms, the signed agreement will control for that specific relationship.

20. Contact

Questions concerning these Terms may be sent to:

MasterMedia
Operated by Masterclass Center LLC
support@mastermedia.app