Privacy Policy

1. About MasterMedia

MasterMedia provides tools for managing conversations, contacts, leads, campaigns, automations, follow-up, artificial intelligence assistance and connected communication workflows.

MasterMedia is operated by Masterclass Center LLC.

2. Information We May Collect

Depending on how you use the service, we may collect or process:

• Name, email address, telephone number and account information.
• Login, authentication and workspace information.
• Contact and lead information entered or imported into the platform.
• Messages, conversations and communication history processed through connected channels.
• Campaign, automation, task and appointment information.
• Information submitted through forms, integrations or connected services.
• Technical information such as IP address, browser, device, logs and usage activity.
• Information processed through AI-assisted features when those features are used.

3. Connected Accounts and Communication Channels

Users may connect third-party communication platforms, social networks, messaging services, email systems, calendars, APIs or other services to MasterMedia.

When a connection is authorized, MasterMedia may process information made available through that connection to provide the requested functionality.

The availability and handling of data from third-party services is also governed by the terms and privacy policies of those providers.

4. How We Use Information

We may process information to:

• Provide and operate the MasterMedia workspace.
• Manage conversations, contacts and leads.
• Run user-configured campaigns and automations.
• Route communications and follow-up actions.
• Provide AI-assisted functionality.
• Maintain account security and prevent misuse.
• Provide technical support.
• Monitor service reliability and improve functionality.
• Comply with legal or regulatory obligations where applicable.

5. Artificial Intelligence Features

Certain MasterMedia features may use artificial intelligence or third-party AI infrastructure to generate, analyze or assist with content and communications.

Information submitted to AI-enabled features may be transmitted to technology providers solely as necessary to perform the requested function.

Users should not submit confidential, regulated or highly sensitive information to AI features unless they have confirmed that such use is appropriate for their circumstances.

6. Service Providers and Integrations

MasterMedia relies on third-party providers for infrastructure, hosting, communications, authentication, analytics, artificial intelligence, integrations and related technical services.

These providers may process limited information on our behalf as required to deliver their services.

7. Customer and Workspace Data

Users remain responsible for the information they upload, import, connect or otherwise process through their workspace.

Where MasterMedia processes personal information on behalf of a business customer, MasterMedia may act as a service provider or data processor, while the customer remains responsible for determining the lawful basis and purposes of that processing.

8. Cookies and Technical Data

Our website and workspace may use cookies, local storage and similar technologies for authentication, security, preferences, analytics and service functionality.

9. Data Retention

Information may be retained for as long as necessary to provide the service, maintain legitimate business records, comply with legal obligations, resolve disputes and enforce agreements.

Retention periods may vary depending on the type of information and the services involved.

10. Data Security

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration or loss.

No online service can guarantee absolute security.

11. International Processing

MasterMedia and its technology providers may process information in different countries. Where required, appropriate safeguards may be used for international data transfers.

12. Your Rights

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, restriction, portability or objection to certain processing of personal information.

Requests will be handled in accordance with applicable law and subject to appropriate identity verification.

13. Children's Privacy

MasterMedia is intended for business and professional use and is not directed to children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date shown at the top of this page indicates when the current version became effective.

15. Contact

Questions regarding this Privacy Policy may be sent to:

MasterMedia
Operated by Masterclass Center LLC
support@mastermedia.app